These Terms of Service (the "Terms") govern your use of the Yallla mobile app and the public surfaces at yallla.club and my.yallla.club (together, the "Service"). The Service is provided by Fondry Company for Custom Software Design and Programming (شركة فوندري لتصميم وبرمجة البرمجيات الخاصة), a one-person company registered in Kuwait under Commercial Register No. 516831 ("Fondry", "Yallla", "we", "us").
By creating an account or otherwise using the Service, you agree to these Terms and to the [Privacy Policy](/privacy) and the [Content Guidelines](/content-guidelines). If you do not agree, do not use the Service.
1. WHO CAN USE YALLLA
You must be 18 years old or older and have full legal capacity to enter into binding contracts. By using the Service you confirm that this is the case. One account per person. You are responsible for everything that happens under your account, so keep your password safe and tell us right away at support@yallla.club if you suspect unauthorised access.
2. THE SERVICE
Yallla is a marketplace that connects Talents (freelancers and service providers) with Clients (people and businesses who want work done). Yallla is not a party to any agreement, contract, or transaction between users. We are not the employer, employee, or agent of any user. We do not guarantee the quality, safety, legality, or accuracy of any listing, proposal, offer, or piece of work, and we do not endorse any user.
Talents and Clients are responsible for negotiating their own terms — scope, deliverables, timing, payment, intellectual property — and for performing those terms. Where contact between users is exchanged through the Service, it is provided so that you can transact directly.
3. ACCOUNTS, PROFILE, AND CONTENT
You agree to provide accurate information when you sign up and to keep it accurate. You may upload an avatar, a portfolio, listings, proposals, and other content (collectively, "Your Content").
You retain ownership of Your Content. You grant Yallla a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, translate, display, and distribute Your Content for the purpose of operating and promoting the Service. This licence ends when you delete the content, except where we need to retain it for backup, abuse-prevention, or legal reasons (see the Privacy Policy).
You must comply with the [Content Guidelines](/content-guidelines). We may, at our discretion, decline, remove, or hide any content that we believe violates them. Repeat or serious violations can result in suspension or termination of your account.
4. SUBSCRIPTIONS — YALLLA PRO
The Service is free to use at a baseline level. Yallla Pro is an optional paid subscription that unlocks higher daily limits and additional features (the specific perks are listed in-app on the Upgrade screen).
Pro subscriptions are sold through Apple's In-App Purchase system. By subscribing you agree to the following standard subscription terms:
- Pricing. Yallla Pro Monthly is 5 KWD per month. Yallla Pro Annual is 30 KWD per year. Prices in other currencies are converted by Apple. We may change subscription pricing prospectively; price changes do not affect the current paid period.
- Billing. Payment is charged to your Apple ID at confirmation of purchase.
- Auto-renewal. Subscriptions renew automatically at the same price and length unless you cancel at least 24 hours before the end of the current period. Your Apple ID will be charged for the renewal within 24 hours before the period ends.
- Managing or cancelling. You can manage or turn off auto-renewal at any time in your iOS Settings → [your name] → Subscriptions. Cancellation takes effect at the end of the current paid period.
- Refunds. Refunds for in-app purchases are handled by Apple under Apple's refund policy. We cannot process App Store refunds directly.
- Loss of Pro features. If your subscription ends or is not renewed, Pro-only features (including any verified status that depended on Pro) revert to the free-tier baseline.
5. REPORTING, MODERATION, AND SAFETY
You can report a listing or a profile that you believe violates these Terms or the Content Guidelines by using the flag / report option inside the app. Reports are reviewed by our moderation team. We may, at our discretion:
- decline or remove listings;
- hide, suspend, or terminate accounts;
- remove the verified or authenticated badge;
- preserve relevant content as evidence for an investigation or a request from law enforcement.
We may act with or without prior notice. If we terminate your account for a serious or repeated violation, you may not create a new account to circumvent that decision.
6. THIRD-PARTY SERVICES AND LINKS
Listings and profiles may include links to outside websites (Instagram, YouTube, Vimeo, TikTok, personal websites, etc.) or contact handles. Yallla is not responsible for the content, accuracy, or practices of those third parties.
7. DISCLAIMERS
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR HARMFUL COMPONENTS.
WE ARE NOT RESPONSIBLE FOR THE CONDUCT, ONLINE OR OFFLINE, OF ANY USER, AND WE ARE NOT RESPONSIBLE FOR THE QUALITY, SAFETY, LEGALITY, OR ACCURACY OF ANY LISTING, PROPOSAL, OFFER, OR WORK PRODUCT.
8. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YALLLA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR FOR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY TO YOU, FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID TO YALLLA IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE, OR (B) FIFTY (50) US DOLLARS.
NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
9. INDEMNITY
You agree to defend, indemnify, and hold harmless Yallla, Fondry, and our officers, employees, and agents, from and against any claims, damages, or expenses (including reasonable legal fees) arising out of (a) your use of the Service, (b) Your Content, or (c) your violation of these Terms or of any law or third-party right.
10. TERMINATION
You can terminate your account at any time from Settings → Account & Security, or by emailing support@yallla.club. We may suspend or terminate your account, with or without notice, if we believe you have violated these Terms or the Content Guidelines, or if continued service would expose Yallla or other users to harm or legal risk. Sections that by their nature should survive termination (for example, ownership, disclaimers, limitation of liability, indemnity, and governing law) will continue to apply.
11. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the State of Kuwait, without regard to its conflict-of-laws principles. The courts of Kuwait City shall have exclusive jurisdiction over any dispute that cannot be resolved informally, except where mandatory consumer-protection law in your country of residence grants you the right to bring the dispute before your local courts.
You agree to first try to resolve any dispute informally by contacting us at support@yallla.club. We will try to respond within 30 days.
12. CHANGES TO THESE TERMS
We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent change. If we make a material change, we will let you know in-app or by email before it takes effect. Continued use of the Service after a change means you accept the updated Terms.
13. APPLE-SPECIFIC TERMS
If you obtained the Service from the Apple App Store:
- These Terms are between you and Yallla, not Apple. Apple is not responsible for the Service or its content.
- Apple has no obligation to provide maintenance or support for the Service.
- If the Service fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) of the app. Any other claims, losses, liabilities, or expenses are our responsibility, not Apple's.
- You must comply with the Apple Media Services Terms of Use when you use the Service.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
14. CONTACT
Yallla — Fondry Company for Custom Software Design and Programming, Kuwait support@yallla.club